TruVital Digital โ Privacy Policy
Effective Date: January 8, 2025
At TruVital Digital (ABN: 90 723 900 653), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us. Please read this policy carefully to understand your rights and our responsibilities.
๐งพ Business Information
Director: Sam Johns
ABN: 90 723 900 653
Address: 3/6 Wilfred Street, Billinudgel, NSW, Australia
Phone: +61 473 144 922
Email: [email protected]
Website: https://truvitaldigital.com
1. ๐ Information We Collect
We may collect the following types of data:
โ Personal Information:
Name, clinic details, email, phone number, and business website. Booking preferences, operating hours, and onboarding responses
โ Technical & Usage Information:
IP address, browser type, device details, session duration. Page views and site navigation behaviour
โ Interaction Data:
Transcripts and recordings of AI chats and voice calls (used to improve AI performance)Form submissions, demo call feedback, and onboarding data
โ Transaction & Subscription Data:
Subscription preferences and billing details (processed by secure third-party platforms)
2. ๐ฑ Mobile Messaging Consent
When you provide your mobile number, you consent to receive communications from us, including SMS messages sent via automation tools (e.g. appointment reminders, onboarding links, trial updates).
SMS Details:
Message frequency may vary depending on your use of the platform. Standard messaging rates may apply. Text STOP to unsubscribe.
We do not sell your phone number. It is only used for service-related messages and securely stored via our platform partners.
3. ๐ก How We Use Your Information
We use the information we collect to:
Set up and personalise your AI receptionist and services. Provide onboarding support and performance insights. Improve our AI tools using conversation data (text/audio). Send timely reminders, updates, and service info via SMS and email. Conduct analytics and optimise service delivery. Comply with legal or contractual obligations.
AI Optimisation Note:
To ensure your AI receptionist works effectively, we may analyse chat and call conversations. These are used strictly for training and service improvement. No health or payment data is used for external training purposes.
4. ๐ Sharing & Disclosure of Information
We do not share your personal information with third parties for marketing purposes. However, we may share it with:
Service providers who help deliver messaging, AI, and hosting (e.g. Go High Level, Twilio, Google). Analytics partners for service optimisation. Legal authorities, where required by law. With your consent, for requested third-party integrations.
5. ๐ Data Security
We take data security seriously and implement safeguards such as:
Encrypted message transmission. Secure storage of phone numbers and form data. Role-based access controls. Regular data audits and breach prevention protocols
Although no system is 100% secure, we maintain best-practice standards to protect your data.
6. ๐ช Cookies & Tracking Technologies
We use cookies and similar tools to:
Enhance user experience. Remember your preferences. Track how you interact with our website
You can disable cookies through your browser settings, but doing so may limit some functionality.
7. ๐ง Your Rights & Choices
Depending on where youโre located, you may have the right to:
Access, correct, or delete your data. Request restrictions on processing. Withdraw consent for data collection. Opt out of mobile messaging at any time by texting STOP
For data access or deletion requests, email
.
8. ๐ Changes to This Policy
We may update this Privacy Policy from time to time. If significant changes occur, weโll notify you via:
Email. Text message (if opted in). A notice on our website.
We recommend checking this page periodically to stay informed.
9. ๐ซ How to Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please reach out:
๐งEmail: [email protected]
๐Call/Text: +61 473 144 922