TruVital Digital – Privacy Policy

Effective Date: January 8, 2025

At TruVital Digital (ABN: 90 723 900 653), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or communicate with us. Please read this policy carefully to understand your rights and our responsibilities.

🧾 Business Information

Director: Sam Johns

ABN: 90 723 900 653

Address: 3/6 Wilfred Street, Billinudgel, NSW, Australia

Email: [email protected]

Website: https://truvitaldigital.com

1. 🔍 Information We Collect

We may collect the following types of data:

✅ Personal Information:

Name, clinic details, email, phone number, and business website. Booking preferences, operating hours, and onboarding responses

✅ Technical & Usage Information:

IP address, browser type, device details, session duration. Page views and site navigation behaviour

✅ Interaction Data:

Transcripts and recordings of AI chats and voice calls (used to improve AI performance)Form submissions, demo call feedback, and onboarding data.
⚠️ Includes Voice AI responses, customer inputs, and call metadata

✅ Transaction & Subscription Data:

Subscription preferences and billing details (processed by secure third-party platforms)

2. 📱 Mobile Messaging Consent

When you provide your mobile number, you consent to receive communications from us, including SMS messages sent via automation tools (e.g. appointment reminders, onboarding links, trial updates).

SMS Details:

Message frequency may vary depending on your use of the platform. Standard messaging rates may apply. Text STOP to unsubscribe.

We do not sell your phone number. It is only used for service-related messages and securely stored via our platform partners.

3. 💡 How We Use Your Information

We use the information we collect to:

Set up and personalise your AI receptionist and services. Provide onboarding support and performance insights. Improve our AI tools using conversation data (text/audio). Send timely reminders, updates, and service info via SMS and email. Conduct analytics and optimise service delivery. Comply with legal or contractual obligations.

AI Optimisation Note: To ensure your AI receptionist works effectively, we may analyse chat and call conversations. These are used strictly for training and service improvement.
We do not use sensitive health or payment data for training.

Call recordings may be used by the business owner for internal reference and quality control only. TruVital Digital does not access or listen to recordings unless support is requested.

4. 🔄 Sharing & Disclosure of Information

We do not share your personal information with third parties for marketing purposes. However, we may share it with:

Service providers who help deliver messaging, AI, and hosting (e.g. Go High Level, Twilio, Google). Analytics partners for service optimisation. Legal authorities, where required by law. With your consent, for requested third-party integrations.

5. 🔐 Data Security

We take data security seriously and implement safeguards such as:

Encrypted message transmission. Secure storage of phone numbers and form data. Role-based access controls. Regular data audits and breach prevention protocols

Although no system is 100% secure, we maintain best-practice standards to protect your data.

6. 🍪 Cookies & Tracking Technologies

We use cookies and similar tools to:

Enhance user experience. Remember your preferences. Track how you interact with our website

You can disable cookies through your browser settings, but doing so may limit some functionality.

7. 🔧 Your Rights & Choices

Depending on where you’re located, you may have the right to:

Access, correct, or delete your data. Request restrictions on processing. Withdraw consent for data collection.

For data access or deletion requests, email [email protected]

8. 🔁 Changes to This Policy

We may update this Privacy Policy from time to time. If significant changes occur, we’ll notify you via:

Email. Text message (if opted in). A notice on our website.

We recommend checking this page periodically to stay informed.

9. 📫 How to Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please reach out:

📧Email: [email protected]